Privacy Policy
Last Updated: 27 October 2025
Kobul ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application Kobul, website https://kobul.com, and related services (collectively, the "Service").
By using Kobul, you agree to the collection and use of information in accordance with this policy.
1. Introduction
Kobul is a Bangladeshi matrimony matchmaking platform committed to protecting your personal information and respecting your privacy. This policy outlines our practices regarding the collection, use, and disclosure of your information when you use our Services.
2. Information We Collect
We collect several types of information to provide and improve our Services to you.
a. Personal Information
While using our Services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
- Profile Information: Name, age, gender, marital status, educational background, occupation, and other personal details relevant to matchmaking.
- Contact Information: Email address, phone number, and postal address.
- Authentication Information: Username and password for account creation and access.
- Photos and Videos: Profile pictures and other media you choose to upload.
- Payment Information: When you make purchases, we collect information required to process your payments.
b. Information We Collect Automatically
We may collect non-personal information about you whenever you interact with our Services. This information may include:
- Device Information: IP address, device type, OS version, mobile identifiers (e.g., Android Advertising ID, IDFA), app version, and language.
- Usage Data: Logins, interactions, pages viewed, clicks, and time spent on the Service.
- Location Data: With your consent, approximate or precise location for match suggestions.
- Cookies / SDKs: We and our partners use cookies and similar technologies for analytics, crash reporting, and advertising.
c. Information from Third Parties
- Analytics and Advertising Partners: e.g., Google (AdMob, Firebase), Meta, or others, may share aggregated or pseudonymized insights.
- Social Logins: If you sign in via Google, Facebook, or similar, we receive your name, email, and profile picture from that service.
3. How We Use Your Information
We use your personal data to:
- Create and manage your account.
- Display your profile to compatible users and suggest potential matches.
- Communicate with you (notifications, messages, updates).
- Personalize and improve the app experience.
- Show relevant (personalized or non-personalized) advertisements.
- Prevent fraud, ensure safety, and enforce community guidelines.
- Comply with legal obligations and resolve disputes.
4. Advertising, Tracking, and Consent
We use Google AdMob and other advertising networks to show ads within our app.
Personalized Ads
With your consent (required under GDPR/ATT), we and our ad partners may use device identifiers, cookies, and interaction data to deliver ads tailored to your interests.
Non-Personalized Ads
If you decline consent, we will still show contextual (non-personalized) ads.
Consent Management
On first launch, you will see a consent dialog. You can review or withdraw consent anytime under Settings → Privacy.
Opt-Out Options
- Android: Settings → Privacy → Ads → Opt out of Ads Personalization
- iOS: Settings → Privacy → Tracking → Allow Apps to Request to Track
5. Profiling and Automated Matching
We use automated processing ("profiling") to suggest compatible users. Our algorithms consider profile information, preferences, and interactions to improve match recommendations.
You may opt out of profiling in Settings → Privacy (this may reduce match accuracy). If you are in the EU/UK, you may request human review of automated decisions or object to profiling at any time.
6. Cookies and Tracking Technologies
We and our partners use cookies and mobile SDKs for:
- Essential app functionality
- Analytics and performance measurement
- Personalization and advertising
7. How We Share Your Information
We may share your information in the following situations:
- With Other Users: Your profile (excluding private contact details) is visible to others in search results and recommendations.
- Service Providers: Hosting, analytics, payment processors, email delivery, and advertising partners under strict confidentiality agreements.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.
- Legal Compliance: When required by law, subpoena, or to protect rights, property, or safety.
We do not sell personal data for money.
8. Data Retention and Deletion
We retain personal data only as long as necessary for the purposes set out in this policy:
| Data Type | Retention Period |
|---|---|
| Active account data | As long as your account is active |
| Inactive account | 24 months after last login |
| Deleted account data | Deleted within 30 days (some logs may be kept for fraud prevention or legal obligations) |
| Payment records | 7 years (for accounting laws) |
You may delete your account anytime in Settings → Account → Delete Account.
9. International Data Transfers
Our servers and partners may operate in multiple countries (including the EU, United States, and Bangladesh).
When transferring data internationally, we use appropriate safeguards such as Standard Contractual Clauses or adequacy decisions to ensure equivalent protection under data protection law.
10. Data Security
We use administrative, technical, and physical safeguards to protect your information, including:
- Encryption in transit (TLS) and at rest
- Access controls and authentication
- Regular security audits
However, no method of storage or transmission is completely secure. In the event of a data breach that poses risk to your rights, we will notify you and the relevant authority within 72 hours (where legally required).
11. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
Under GDPR (EU/UK)
- Access your data
- Rectify inaccurate data
- Erase data ("Right to be Forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with your data protection authority
Under CCPA/CPRA (California)
- Know what data we collect, use, or disclose
- Request deletion
- Opt out of data sharing for targeted advertising
- Non-discrimination for exercising rights
To exercise these rights, contact contact@kobul.com with "Privacy Request" in the subject. We may verify your identity before processing your request.
12. Children's Privacy
Kobul is intended only for users 18 years or older.
We do not knowingly collect data from minors. If we learn that a user under 18 has provided information, we will promptly delete it.
Parents or guardians who believe their child has created an account should contact contact@kobul.com.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates the most recent revision. If we make material changes, we will notify you via email or in-app notice.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Support: contact@kobul.com
WhatsApp: +8801711572312
Address: Kashimpur bazar -9300, Bagerhat Sadar, Bagerhat, Bangladesh
By using Kobul, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for trusting Kobul with your personal information as we help you find meaningful connections.